Effective Date: September 4, 2025
1. Who We Are
Guidewell Education (“we,” “us,” “our”) provides educational services and resources to students and families globally. We are committed to protecting your privacy and complying with data protection laws where we operate.
2. Personal Information We Collect
We may collect:
Name, email, address, phone, school details, employment and education details
Username, password
Date of birth / age / school year
Payment or billing details
Device and usage data (IP address, cookies, browser type)
Commercial Information: Records of products or services purchased, obtained, or considered.
Referral information
Details of hobbies and interests such as sports played and extracurricular activities
Internet/Network Activity: Browsing history, search history, interaction with our website.
Geolocation Data: Approximate location from your device or IP address.For children under applicable age thresholds (see section 8), we collect minimal data, and only with parental consent.
3. How We Use Your Data (Purpose + Legal Basis)
We process your data for:
Providing services (contract performance)
Account management (contract, legitimate interest)
Marketing and promotions (consent, legitimate interest)
Compliance with laws (legal obligation)
Improving services (legitimate interest, consent for cookies)
4. Sharing Your Data
We may share data with:
Service providers (cloud, analytics, payment processors)
Legal authorities when required
With parent consent, third parties offering child-specific features
Other brands or companies which are part of Guidewell Education
We never sell children’s data or use it for targeted advertising.
5. International Data Transfers
As we are an international company, we may transfer your data internationally, including to the U.S., Canada, Singapore, Australia, and Switzerland.
We use appropriate safeguards:
EU: Standard Contractual Clauses (SCCs)
UK: International Data Transfer Addendum
Switzerland: Recognized safeguards under the FADP
6. Your Rights
You have the right to:
Access your data
Correct inaccuracies
Delete your data
Restrict or object to processing
Data portability (EU, UK)
Withdraw consent at any time
Lodge a complaint with a data protection authority
To exercise these rights, contact: datacompliance@guidewell.com
7. Data Retention
We retain data for ten years. Children’s data is minimized and securely deleted when no longer needed or upon parental request.
8. Children’s Privacy
We comply with COPPA, GDPR (Article 8), and applicable local laws:
US: Under 13 → parental consent
UK, France, Spain, Italy, Switzerland: Under 16 → parental consent
Australia, Singapore, Hong Kong, South Africa, Venezuela, Canada → under local laws (generally under 13–16; we apply 16 for safety)
We take steps to obtain verifiable parental consent before collecting children’s data.
9. Data Security
We use encryption, access controls, and secure storage to protect your data.
10. Non-Discrimination in Tutor Assignments
At Guidewell Education, we are committed to diversity and inclusion. We believe that diversity and inclusion enrich education and drive success. We are committed to ensuring that all people who interact with Guidewell Education--parents, students, staff, contractors, partners, and vendors--are respected and valued holistically. We are committed to attracting and retaining students and staff from diverse cultures, backgrounds, and experiences because we believe that diversity fuels innovation and education to new heights.
In addition, as an equal opportunity employer, race, color, national origin or ancestry, ethnicity, gender, sexual orientation, religion, creed, age, disability, gender identity, genetic information, service in the military, or any other category protected by applicable law is not taken into consideration for employment opportunities. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, discipline, termination, layoff, recall, transfer, access to benefits, leave of absence, compensation, and training.
Guidewell expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Violation of these policies or any anti-discrimination laws by employees is grounds for disciplinary action up to and including immediate termination. Willful violation of these policies or any anti-discrimination laws by a client will result in cessation of service.
Similarly, Guidewell neither tolerates nor condones any form of discrimination or harassment of our employees by clients, vendors, visitors, or other employees or contractors.
Clients who request reassignments for explicitly discriminatory reasons will be informed of our policies. If clients continue to insist on requiring a reassignment based on explicitly discriminatory reasoning, they will no longer be offered services through Guidewell.
11. Changes to This Policy
We may update this policy and will notify you of material changes.
12. Contact Information
Data Protection Officer (DPO): datacompliance@guidewell.com
